Contents
Account Registration & Eligibility
By creating an ftk11 account, you confirm that you are 18 years or older and legally entitled to gamble in Bangladesh. You must provide accurate, complete, and truthful information during registration. Any false information, including age misrepresentation, will result in immediate account suspension and forfeiture of winnings.
Each player may hold only one active ftk11 account. Creating duplicate accounts violates our terms and may lead to account closure and fund forfeiture. You are solely responsible for maintaining the confidentiality of your username and password. ftk11 will never ask for your password via email or live chat.
Account Responsibility & Security
Your Account, Your Responsibility
You agree to protect your login credentials and notify ftk11 immediately if you suspect unauthorized access. ftk11 cannot be held liable for losses resulting from compromised credentials. Use strong, unique passwords and enable two-factor authentication if available.
Account Suspension & Closure
ftk11 reserves the right to suspend or terminate any account that violates these terms, engages in suspicious activity, or breaches our gaming policies. Self-exclusion requests are honored within 24 hours. Upon closure, all remaining funds will be processed according to KYC status and applicable regulations.
Deposits & Withdrawals
Deposit Terms
Deposits are accepted via bKash, Nagad, Rocket, and Bank Transfer. The minimum deposit is ৳150. Deposits are credited instantly to your account balance and are immediately available for play. All deposits are non-refundable except in cases of erroneous duplicate deposits, which will be reversed within 48 hours.
Withdrawal Processing
Withdrawals are processed within 43 minutes during business hours. The minimum withdrawal amount is ৳400, and the daily withdrawal limit is ৳250,000. All withdrawals must pass KYC verification before being processed. Players are responsible for ensuring payment method details are accurate; ftk11 is not liable for funds sent to incorrect recipient details.
Bonus Terms & Promotions
Welcome Bonus
New players receive a 250% welcome bonus up to ৳29,500 on their first deposit of ৳150 or more. The bonus must be wagered 22 times before any withdrawal is permitted. Only games designated as eligible count toward wagering requirements. Bonus funds expire after 7 days if not claimed.
Promotional Restrictions
Bonuses cannot be withdrawn as cash; only winnings generated from bonus funds are withdrawable after wagering requirements are met. ftk11 reserves the right to cancel bonuses if suspicious activity is detected, including rapid bonus claiming across multiple accounts or exploitation of system glitches.
- Reload bonuses (20% up to ৳5,000) apply to deposits after your first deposit
- Daily cashback returns 0.9% of net losses every 24 hours
- All promotions are subject to change without notice
- Players may opt out of bonus promotions at any time
Gaming Rules & Fair Play
Random Number Generation
All games on ftk11 use certified Random Number Generators (RNG) audited by independent third parties. Game outcomes are determined entirely by chance and cannot be predicted or influenced. Return-to-Player (RTP) percentages range from 95% to 97.6% across our game library and are clearly displayed for each title.
Prohibited Conduct
Players must not engage in cheating, collusion, abuse of system glitches, or use of automated bots or scripts. Attempting to exploit welcome bonuses through multiple accounts is strictly prohibited. Abusive language toward staff, threats, or harassment will result in immediate account termination. Any winnings obtained through prohibited conduct will be forfeited.
Responsible Gaming Commitment
ftk11 prioritizes player well-being. We provide self-exclusion tools, deposit limits, and loss limits directly in your account settings. If you feel your gambling is becoming problematic, contact our 24/7 support team immediately at [email protected] or use our self-exclusion feature for 30-day, 6-month, or permanent breaks.
We partner with responsible gaming organizations and offer free confidential counseling resources. Players showing signs of problem gambling may be contacted by our support team with intervention resources. All under-18 individuals are prohibited from account access and gambling.
KYC & Account Verification
ftk11 requires Know-Your-Customer verification before your first withdrawal. You must provide a valid government-issued ID (NID, Passport, or Driving Licence) and proof of address. KYC review typically completes within 6 hours. Verification is mandatory for all players and ensures regulatory compliance and fraud prevention.
During verification, we may request additional documentation in cases of large withdrawals or unusual account activity. Providing false or misleading documentation during KYC will result in permanent account closure and possible legal action. All personal data is encrypted and handled per our Privacy Policy.
Dispute Resolution & Support
Raising a Complaint
If you have a dispute regarding a game outcome, bonus calculation, or withdrawal delay, contact our support team within 30 days of the incident. Provide your account username, transaction ID, and detailed description. Our team will investigate and respond within 48 hours.
Escalation Process
Unresolved disputes may be escalated to our compliance team for independent review. ftk11 aims for fair resolution in all cases. If you remain unsatisfied after our internal review, you may pursue external dispute resolution through regulatory channels applicable in Bangladesh.
- 24/7 Live Chat: Available in your account dashboard
- Email Support: [email protected] (response within 2 hours)
- Response Time: All complaints acknowledged within 24 hours
Limitation of Liability
ftk11 is provided "as is" without warranties. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform. In no event shall ftk11's total liability exceed the total amount you have deposited into your account in the past 12 months.
You assume all risks associated with internet-based gaming, including connection losses, data corruption, or device malfunctions. ftk11 is not responsible for losses incurred due to technical issues on your end, including browser crashes or internet outages. By using our platform, you accept these limitations.
Changes to Terms
ftk11 reserves the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of ftk11 after changes constitutes your acceptance of the new terms. For material changes, we will notify active players via email and in-account messaging at least 14 days prior to implementation.
We recommend reviewing these terms regularly. Your most recent acceptance date is recorded in your account settings. If you do not agree with new terms, you may close your account and request a full refund of your current balance within 30 days of the change announcement.