Privacy Policy

Last updated: November 2026

ftk11 ("we," "us," or "our") operates the ftk11.ws platform. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our website, mobile application, and services. We are committed to transparency and protecting your data under the highest security standards.

What Information We Collect

Information You Provide Directly

When you register an account with ftk11, we collect your name, email address, phone number, date of birth, and residential address. During the identity verification process required for withdrawals, we request a copy of your National ID Card, Passport, or Driving Licence. You may also provide banking details such as bKash, Nagad, Rocket, or bank account information for payment processing.

If you contact our support team via live chat or email, we record your messages and any information you share to assist with your inquiry. When you place bets or play games on ftk11, we collect transaction data, game history, betting amounts, and game results.

Information Collected Automatically

Our servers automatically log your IP address, browser type, operating system, pages visited, time spent on each page, and device identifiers. We use cookies and similar tracking technologies to remember your login preferences, maintain session data, and analyze how you interact with ftk11. This helps us improve performance, detect fraud, and personalize your experience on the platform.

Third-Party Information

We may receive information from payment processors, identity verification services, and fraud detection partners. These third parties provide data about transaction success, identity confirmation, and security alerts. We do not purchase personal information from data brokers.

How We Use Your Data

ftk11 uses your information for core platform functions: creating and managing your account, processing deposits and withdrawals, verifying your identity before first withdrawal, and calculating bonuses and cashback rewards based on your account activity.

We use your data for legal and regulatory compliance, including Know Your Customer (KYC) requirements, anti-money laundering checks, and age verification to ensure you are 18 years or older. Your information helps us comply with gaming regulations in Bangladesh and our licensing obligations.

Your data supports our security operations: detecting and preventing fraud, unauthorized access, and suspicious betting patterns that might indicate account compromise. We analyze aggregate data to improve game availability, fix technical issues, and enhance the mobile app and website performance. Marketing communications about new games, bonuses, and promotions are sent only if you have opted in; you can unsubscribe at any time.

How We Protect Your Information

All data transmitted between your device and ftk11 servers is encrypted using industry-standard TLS/SSL protocols. Your password is hashed and never stored in plain text. ftk11 employees access personal information only on a need-to-know basis and have signed confidentiality agreements.

We conduct regular security audits and penetration testing to identify vulnerabilities. Our data centers maintain physical security controls, fire suppression systems, and continuous monitoring. However, no security system is 100% impenetrable. While we implement robust safeguards, we cannot guarantee absolute security against all cyber threats.

How Long We Keep Your Data

Active account data—including your profile, transaction history, and game records—is retained as long as your account remains open. After you close your ftk11 account, we retain personally identifiable information for a minimum of five years to comply with anti-money laundering laws and resolve potential disputes.

Marketing preferences and cookie data are retained for the duration of your account. You can request deletion of your marketing profile at any time. Identity documents (National ID, Passport, Driving Licence scans) used for KYC verification are retained for five years after upload. Fraud detection logs are kept for two years to prevent repeated abuse.

Your Rights & Control

You have the right to access all personal data ftk11 holds about you. Submit a data access request to [email protected], and we will provide a copy within 30 days. You can request correction of inaccurate information or update your profile directly through account settings.

You may request deletion of your account and personal data, subject to legal obligations to retain certain information. Under data protection principles, you have the right to opt out of marketing communications and disable non-essential cookies. Opting out does not affect your ability to use ftk11 services.

You can request a portable copy of your data in a structured format. If you believe ftk11 is processing your information unlawfully, you have the right to lodge a complaint with the relevant data protection authority.

Cookies & Tracking

ftk11 uses essential cookies to maintain your login session, remember your language preference, and secure your account. These cookies are necessary for the platform to function. We also use analytics cookies to track page views, user journeys, and game engagement, helping us optimize the ftk11 experience.

Performance cookies monitor website speed and uptime. Marketing cookies remember your interests and show you relevant promotions if you visit partner websites. You can control cookie settings in your browser; blocking cookies may limit ftk11 functionality. Third-party analytics providers (such as Google Analytics) may place cookies on your device according to their own privacy policies.

Updates to This Policy

ftk11 may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or a prominent notice on ftk11.ws at least 30 days before the new policy takes effect. Continued use of ftk11 after changes become effective constitutes your acceptance of the updated Privacy Policy.

Get in Touch

Questions about how ftk11 handles your personal information? Our privacy team is here to help.

For more information about responsible gaming and account controls, visit our Responsible Gaming page or Withdrawal & KYC Guide.